The Creator Economy runs on two things Creators can't get a straight answer on: what their content is actually earning across platforms, and when that money lands in their account. We're solving both.

We've processed $1.8B+ in payments for Creator Networks, agencies, IP distributors, and global brands. Over 1.2 million Creators across 50+ countries rely on ChannelMeter for the data behind their business—performance and monetization reporting across platforms beyond YouTube—and for the payments infrastructure that turns that data into money in their bank account.

The market is heading toward $500B by 2027, and most of the infrastructure to support it—on the data side and the money side—doesn't exist yet. We're building it. If you join now, you're joining an industry with a long runway, and you'll grow with it.

Why this role exists

We don't have a Customer Success playbook yet. You'll write it. This isn't a check-in-once-a-quarter role: you'll own real customer relationships, spot risk before it becomes churn, and turn what you learn into a repeatable process. One week a customer asks "why does my YouTube monetization number look off," the next "where's my payment," and often both at once.

What you'll own

The customer relationship

• Guide customers from onboarding through renewal and expansion, building trust with day-to-day operators and decision-makers
• Manage a portfolio of Creator Networks, agencies, and brands, with hands-on care for the largest accounts and simple, scalable playbooks for the rest

The data and the money

• Help customers understand their performance and monetization data as clearly as they'd understand a payment
• Catch anomalies (earnings that don't match what a customer expects) before they become escalations
• Track account health through retention, expansion, sentiment, and usage patterns

Turning signals into action

• Work with Finance, Risk, Data, and Product to resolve payment and reporting issues
• Bring customer feedback back to Product in a structured way, not as one-off tickets

Building the playbook

• Use AI every day to prep calls, summarize account history, draft QBRs, and flag risk patterns
• Keep every commitment and renewal date tracked in a clean pipeline
• Define what great Customer Success looks like at ChannelMeter